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Overview

Returns & Refunds Policy

We want you to be completely happy with your purchase. Below you’ll find everything you need to know about returns, refunds, and cancellations.

???? Changed Your Mind? (B2C Customers)

You have 14 days from the day you receive your order to let us know if you’d like to return it.

  • Items must be unused, in original packaging, and in resaleable condition.
  • You’ll need to cover the cost of return postage unless the item is faulty.
  • We’ll refund the item(s) and standard delivery charge within 14 days of receiving your return.

Exceptions (non-returnable unless faulty):

  • Special-order or non-stock items

???? To start a return, email us at sales@van-plugs.co.uk with your order number.

⚠️ Faulty or Damaged Items

If your item is damaged, faulty, or incorrect, please get in touch within 30 days of delivery.

  • We’ll offer a repair, replacement, or full refund.
  • Return postage is on us.

???? Please include a photo and description of the issue in your email.

???? Returns for Business Customers (B2B)

  • Returns accepted at our discretion within 7 days of delivery.
  • Goods must be unopened, in resaleable condition.
  • Restocking fees may apply.
  • Faulty goods will be repaired or replaced in line with your statutory rights.

Custom-made or non-stock items are non-returnable, unless faulty.

???? How to Return Your Item

  1. Email us at sales@van-plugs.co.uk with your order number and reason for return.
  2. We’ll reply with return instructions and the returns address.
  3. Send your item securely — we recommend using tracked delivery.

???? Need Help?

If you have any questions about returns or your order, we’re here to help:

???? Email: sales@van-plugs.co.uk

Need help?

Contact us at sales@van-plugs.co.uk for questions related to refunds and returns.