Privacy Policy

Effective Date: Jan 2025

Van-Plugs is committed to protecting your personal data and respecting your privacy.

This policy explains how we collect, use, and protect your information when you visit our website [insert domain] or interact with us online.

???? 1. What Information We Collect

We may collect the following personal data when you use our website or services:

  • Contact details: Name, email address, phone number
  • Order details: Shipping address, billing address, order history
  • Account information: Login details (if applicable)
  • Payment details: Processed securely by our third-party payment provider (we do not store card details)
  • Technical data: IP address, browser type, device info, pages visited, cookies

???? 2. How We Use Your Data

We use your personal data to:

  • Process and fulfil your orders
  • Respond to your enquiries or support requests
  • Manage your account (if applicable)
  • Send order updates or important service notices
  • Improve our website and services
  • With your consent, send marketing emails (you can unsubscribe at any time)

⚖️ 3. Legal Basis for Processing

We process your data under one or more of the following legal bases:

  • Contractual necessity: To fulfil a purchase or provide services
  • Legal obligation: For tax or regulatory compliance
  • Legitimate interests: To improve services or prevent fraud
  • Consent: For email marketing (if you opt-in)

???? 4. How We Store and Protect Your Data

We take reasonable steps to secure your data:

  • Encrypted connections (SSL)
  • Secure access to admin areas
  • Third-party services (e.g. payment processors, hosting) are vetted for compliance

We only keep your data for as long as necessary to fulfil the purpose it was collected for, or as required by law (e.g. tax records).

???? 5. Sharing Your Information

We never sell your data.

We may share limited information with:

  • Payment providers: To process transactions
  • Delivery partners: To ship your order
  • Service providers: E.g. website hosting, analytics tools
  • Legal authorities: If required by law

All partners are contractually required to handle your data in accordance with UK data protection laws.

???? 6. Cookies

Our website uses cookies to:

  • Improve user experience
  • Analyse website traffic
  • Enable e-commerce functionality

You can control cookies through your browser settings. For more detail, see our [Cookie Policy].

???? 7. Your Rights (Under UK GDPR)

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to processing
  • Withdraw consent (for marketing)
  • Request data portability

To exercise your rights, please contact us at sales@van-plugs.co.uk

???? 8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data:

Company Name: Van-Plugs
Email: sales@van-plugs.co.uk
Address: West Midlands, United Kingdom

???? Supervisory Authority

If you’re unhappy with how we’ve handled your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk | 0303 123 1113